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Rough Landing: When "Outsourcing" Gets Confused With "Overseas Outsourcing"

As many discerning companies are discovering, outsourcing transcription services - bringing in an outside company to transcribe conferences, meetings, depositions and more - is a very smart idea. The alternative - relying on current staff - could easily end up costing far more than a professional transcription firm.

But the rapid rise in outsourced transcription has given way to a "cottage industry" of overseas transcription firms. They're fast, they're cheap, and they seem to know their stuff. Or do they?

Unfortunately, the answer is often "no". Outsourcing of transcription services overseas has seen more than its fair share of quality issues. All too often, offshore transcriptionists have language barriers or have trouble deciphering regional accents or cultural nuances and many have inadequate training. Still others are unfamiliar with constantly changing federal and industry rules and regulations.

Transcription 2000 Services is composed totally of American-based transcriptionists who know the English language inside out. This month's article focuses on the benefits of outsourcing to an established and quality-oriented firm.


Benefits of outsourcing transcription services

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Transcription services outsourcing has many benefits, including cost savings. Outsourcing transcription services provides lower overhead, reduced payroll and benefits expenses, and fewer capital investments. The costs a transcription company will have to undergo in keeping a full-fledged department to meet its requirements will be much more expensive than outsourcing the same task.

Transcription services outsourcing also allows for increased capability. By transcription outsourcing a critical task or work that requires professional knowledge, the company is assured of superior practices, skills, jobs, and technology. Outsourcing transcription provides access to ownership workflow systems, process re-engineering skills, and productive staffing and delivery models, combined with state-of-the-art technology delivered by experts.

Transcription services outsourcing lets a company focus on core business. Outsourcing transcription also helps companies to avoid capital expenditures, which is especially relevant in non-core areas that may need new systems and upgrades. By outsourcing, companies are relieved of the responsibility of recruiting for transcription jobs, and maintaining and training a dedicated staff for that purpose. When accountability and control costs are transferred by outsourcing, the saved time and resources can be channeled into new revenue and investment areas, allowing the company to focus on their customers more.

Space is freed up by outsourcing transcription services, as well. This allows a business to efficiently manage the revenue cycle by freeing up floor space that was taken up by employees in-house. Working with a transcription service also helps speed up turnaround time on dictated documents while assuring continued coverage.